Track what matters in every post-call review
A short identifier for this question (used in reports and dashboards)
The full question that AI will use to categorize calls - should focus on ONE thing
Define the possible answers for this question, or let AI suggest starter categories
When enabled, AI can suggest new answer categories if none fit
Limit how many categories AI can auto-create. Once reached, AI must use existing categories.
When enabled, AI can classify calls into multiple categories
Only include calls where customer ID was collected during the call
